Terms & Conditions

TERMS & CONDITIONS – LUMEA HAIR
 
1. General
By accessing and using www.lumeahair.co.za, you agree to be bound by these Terms & Conditions. Lumea Hair reserves the right to update or modify these terms at any time without prior notice.
 
2. Products
Lumea Hair offers wigs, hair extensions, and related hair products. We strive to display products as accurately as possible; however, slight variations in colour, texture, or length may occur.
 
3. Pricing
All prices are listed in South African Rand (ZAR) and may change without notice.
 
4. Orders & Payments
Orders will only be processed once full payment has been received. Lumea Hair reserves the right to cancel any order due to stock availability or payment issues.
 
5. Processing Time
All orders are processed within 7–14 working days, as most items are prepared or made per order. This excludes weekends and public holidays. Delivery time is separate from processing time.
 
6. Shipping & Delivery
Delivery times vary depending on your location. Lumea Hair is not responsible for courier delays once the order has been dispatched.
 
7. Returns & Exchanges
Due to hygiene reasons, wigs and hair extensions are non-returnable and non-exchangeable once worn, installed, or tampered with.
Returns will only be considered if the product is unused, in original packaging, and approved by Lumea Hair.
 
8. Refund Policy
Refunds are not guaranteed and will only be processed if a return is approved. Approved refunds will be processed within 5–7 working days.
 
9. Custom Orders
Custom wigs and made-to-order items cannot be cancelled or refunded once production has started.
 
10. Product Care & Responsibility
Proper care is required to maintain product quality. Lumea Hair is not responsible for damage caused by incorrect use, installation, or maintenance.
 
11. Liability
Lumea Hair is not liable for any allergic reactions, damages, or losses resulting from the use of our products.
 
12. Privacy
All customer information is kept confidential and will not be shared with third parties.
 
13. Contact Details
Email: info@lumeahair.co.za
Website: www.lumeahair.co.za
 
By purchasing from Lumea Hair, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.